Customer Service in a Tight Economy

Customer Service in a Tight Economy

Earlier this year, financial services giant American Express conducted a "Global Customer Service Barometer" survey of the U.S. and nine other countries in order to analyze attitudes toward customer service in the transforming economic landscape. What they ultimately found is that businesses are failing to satisfy their customers. Let's explore why there's a disconnect and what businesses can do to be successful.

http://blog.getsatisfaction.com/2011/08/19/customer-service-tight-econom...

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